Shipping & Returns
All items are made by us in Caernarfon, to order. This ensures minimal waste and is better for the environment, as well as giving you more options in terms of colours, styles, designs and size. Items take up to 14 days to be made and sent and will be sent via Royal Mail 2nd class.
If you would prefer to collect your items from Caernarfon please contact us before ordering.
RETURN & EXCHANGE POLICY
We endeavor to ensure you are 100% satisfied with your order. If you are not please contact us via the contact page and one of the team will be able to help you. Due to the bespoke nature of our productions, we can only accept returns where there has been a manufacturing fault, either with the garment or decoration. Please return faulty goods to us within 30 days of receipt for us to investigate. Please note the Distance Selling Regulations Act of 2000 does not apply to ‘personalised goods or goods made to a consumers specification’.
We are unable to accept returns due to issues with sizing or colours. We supply items from a number of manufacturers and all of these will have slightly different sizing to one another. On each product listing there will be a size chart and we strongly advise you refer to these prior to ordering your products.
Returns will only be accepted if the items are unworn, unwashed and in its original condition complete with tags and packaging. We will provide a returns address upon receipt of an email.
Please note that the shipping costs for returning the garments is the responsibility of the customer and is not included in any refunds or exchanges. Once the garments are received back and checked by one of the team we will inform you of your refund.